Our policies
How DocGini handles your data, your payments and your concerns. They sit alongside our Terms of Service.
Privacy and Data Protection Policy
How we collect, use, store, share and protect your personal and health information.
Read policyRefund and Payment Policy
How DocGini service fees are charged, and when they are refunded.
Read policySMS Marketing & Consent Policy
Which messages we send, how you consent, and how to opt out.
Read policyPatient Grievance and Complaints Policy
How to raise a complaint, and how we handle it.
Read policyAcceptable Use Policy
What is and isn't allowed when using DocGini.
Read policyOther policies referred to in our Terms
- Data Security & Incident Response PolicyHow we secure data and respond to security incidents.
- Data Retention & Records Management PolicyHow long records are kept, and how they are disposed of.
- Code of Conduct, Anti-Bribery and Conflict of Interest PolicyThe ethical standards everyone on DocGini is held to.
- Vendor & Third-Party Risk Management PolicyHow we choose and oversee the services that process data for us.
- Business Continuity & Disaster Recovery PlanHow DocGini keeps running, and recovers, when things go wrong.